Research that directly fuels design to affect more than quantifiable results across silos
Robert Grossman is a Service Designer and Design Researcher with over 15 years of working across real life and tech experiences in the industrial, cycling, e-commerce, protection, cannabis and services spaces. I have used design thinking to solve problems organizations historically struggled with and designed scalable solutions to meet and exceed metrics working solely with assets that were already on hand. What sets me apart from other Service Designers is that I have real world experience of trial and error at determining what processes work best with companies and a lot of the results I have achieved were through empowering cross-departmental teams to share in developing the solutions.
Known superpowers are getting people to open up and systems thinking.
His mission is to help people develop empowerment and business by building confidence and community through the use of designed action, communication, and instruction.